Hear every resident.
Fill more apartments.
Our team calls your residents, families and recent tours all year long. You find out which tours you can still win, which residents are about to leave, and which departments are costing you.
How has dinner been for your mom this month?
She loves the activities team. But dinner has come to her room cold three times this month.
Would you recommend the community to a friend?
Yes. My neighbor is looking for her dad, actually.
Families decide long before they tell you
Most of what families think never reaches your team.
Tours don’t call back
A family says the tour went well, then goes quiet. You never find out why.
Move-outs catch you off guard
By the time a family gives notice, they decided weeks ago, often over something that could have been fixed.
Surveys only hear from some families
Email surveys get answers from the families who feel like replying. You can’t tell if they speak for everyone.
A trained interviewer calls, all year
Our trained interviewers call your residents, their families and your recent tours. Families tell us more on the phone than they write on a form.
Every call goes to the person who can act on it
Each team sees what it needs the same day.
More move-ins
- Tours to win backWhat each prospect thought of the tour
- ReferralsFamilies who know someone looking
- Free Lilisity leadsFamilies searching near you, at no cost
- Reviews and quotesGoogle reviews and named family quotes
Fewer move-outs
- At-risk residentsFlagged with the reason, in time to act
- Issues with action plansAn owner and a due date for each
- Department scoresCompared with 230+ communities
- Move-out reasonsWhy families leave, in their own words
Portfolio view
- Portfolio rankingsEvery community side by side
- Trends and Net Promoter ScoreWho is improving and who is slipping
- Follow-throughWhich leaders read the results and acted
- A daily briefingWhat changed and who needs a call
What higher occupancy is worth to you
Every resident you keep and every move-in you add means fewer empty months and fewer referral fees.
Easy to start. Easy to grow.
Almost no work for your team and no long-term contract. Packages start at $300 per community per month. See pricing.
- 1
Start
Week 1Send us a list of residents and families. We build the call schedule and start calling. Nothing to install.
- 2
Listen
Every monthWe call residents, families and recent tours. Problems, unhappy families and referral leads go straight to the person who can act.
- 3
Decide
After 90 daysReview the results with us. Keep going, add more communities, or stop. No long-term contract.
- No setup fee
- Nothing to install
- No long-term contract
Common questions
Does this add work for our community staff?
Very little. We make the calls. Your team gets specific follow-ups: a tour to call back, an issue to fix, a referral to work. There is no new survey process for staff to run.
We already run surveys. Why add this?
Keep them. Online surveys hear from the families who feel like replying. We reach almost every family by phone, hear the reasons behind the scores, and send each one to the person who can act on it.
Who makes the calls, and will families mind?
Our own trained, US-based interview team, following scripts built for each care level, with every call recorded. Most families are glad someone asked. The calls are short, and families tell us the call itself shows the community cares.
Is resident information protected?
Yes. We are HIPAA compliant and sign a Business Associate Agreement with every client. Access to results is limited by role and community.
What does it cost?
Every package is built on $60 per completed survey and priced per community per month, starting at $300. One saved resident pays for about two years of calls. See pricing.
See what your own families are saying
Book a 30-minute walkthrough with someone who has run communities. See the dashboard with sample data and get a plan for your communities.